LDV understands many people have been affected by the pandemic and we are here to help. We remain committed to flexible solutions that fit your needs, even when your needs and circumstances change. If you need help with your account, please call us at 888-322-3922. We are now pleased to offer an automatic payment option for your convenience. Please ask your representative about this if you are interested. For the safety of consumers and staff, Lyons, Doughty & Veldhuis will not be accepting in-person payments at any of our locations until further notice. Payments can still be made on-line, by mail or through our automated payment system at 888-322-3922. As always, if you have any questions, you can use any of the links on this site 24/7 or call us at 888-322-3922 during our operating hours.

Our Philosophy

Lyons, Doughty & Veldhuis is a creditors' rights law firm dedicated to consumer collections in the states of New Jersey, Delaware, Maryland, Ohio and Kentucky. Our overriding philosophy is "Get It Right!" This means maximizing collections for our clients but doing so in an ethical, respectful and quality conscious way to insure the best experience for the consumer and the fewest problems for our clients. Getting it right means:

  • Adhering to all applicable laws, regulations and client requirements
  • Being skilled and knowledgeable not only in creditor law but also related business issues
  • Protecting our clients' brand and reputation by treating consumers with respect and courtesy and promptly addressing any complaints
  • Training and managing our staff so EVERYONE at LDV is focused on doing things right the first time and EVERY time
  • Developing Quality Assurance practices to make sure we are adhering to stated policies.
  • Promptly identifying client and consumer issues and bringing them to satisfactory conclusions
  • Providing our clients with constant access to current information on their files

We strive to partner with our clients to not only provide superior financial results but to also understand and execute the client's philosophies and protect the client's brand.