Lyons, Doughty & Veldhuis is a creditors' rights law firm dedicated to consumer collections in the states of New Jersey, Delaware, Maryland, Ohio and Kentucky. Our overriding philosophy is "Get It Right!" This means maximizing collections for our clients but doing so in an ethical, respectful and quality conscious way to insure the best experience for the consumer and the fewest problems for our clients. Getting it right means:
- Adhering to all applicable laws, regulations and client requirements
- Being skilled and knowledgeable not only in creditor law but also related business issues
- Protecting our clients' brand and reputation by treating consumers with respect and courtesy and promptly addressing any complaints
- Training and managing our staff so EVERYONE at LDV is focused on doing things right the first time and EVERY time
- Developing Quality Assurance practices to make sure we are adhering to stated policies.
- Promptly identifying client and consumer issues and bringing them to satisfactory conclusions
- Providing our clients with constant access to current information on their files
We strive to partner with our clients to not only provide superior financial results but to also understand and execute the client's philosophies and protect the client's brand.